Delivery-FAQS

Q: Will anyone know what I buy?
A: All products are shipped discreetly in a non- script plain parcel bag, with zero indication on its contents. There is absolutely no way of telling what's inside the parcel or who the sender is. Your purchase is kept with 100% confidentiality from nosy neighbors and prying postmen.

Q: What shipping company is your company using?
A: Citylink for most areas and Poslaju for some areas.

Q: Am I guaranteed to receive the package?
A: Yes! We give you 100% guarantees to receive the package safely, as it is shipped with our appointed quality courier service and cash on delivery company. Hence, you can shop with us with a total peace of mind.

Q: How to check my order statuses?
A: You can view your order statuses, invoice, history and manage all your account information by clicking "My Account" on our Website.

Q: How long and how to track and trace my ordered product?
A: Your ordered products will ship to you as soon as possible once payment fully received and you may track and trace your shipment here with the given parcel code.

Q: It has been 03 working days and my parcel has yet to arrive, what should I do?
A: Late delivery or missing package occasions are rare happened but if it indeed happened, please do let us know and we will be happy to assist you in tracking the parcel.

Q: What will happen to the parcel if i was not around to acknowledge?
A: If there are nobody around to acknowledge the parcel at your given address, the courier agent normally will leave a notice letter in your mail box and contact you for further arrangement. They will then inform you to visit their nearest branch to collect the parcel on your own.

If the parcel is not collected within the deadline, then they will then return the parcel back to us. We will then issue you an immediate notice to make further arrangement.


FAQs-Answered

Q: How much is the COD fee?
A: Rate will change anytime and you can see the latest rate on "View Cart" once any order is added to cart.

Q: Why COD fee so expensive?
A: We outsourced our COD jobs to outside rider, it's very standard & low rate for them compare to outside specialized company.

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