Formax is not a drug and statements below have not been evaluated by the FDA or any government agencies. The products are not intended to diagnose, treat, cure and/or prevent any diseases.
Call Us Now: +60199776147

Terms And Conditions

Please read the following Terms And Conditions carefully before using our website and products.

We reserves the right to amend the Terms & Conditions without prior notification. When you purchase from us, means you agree to the below terms and conditions. If you do not agree, you should not make any purchases.

Age Of Consent
By entering  our online store, you declare that you are 21 years of age or above or have the legal right to possess adult products in your area or community. If you are not, please leave at once.

Processing Time & Cut-Off Time
All orders with payment will be processed and sent out within 24 hours (working days) from the time of payment.

Our company cut-off at 12.00 pm daily. Any payments made after the cut-off time will be considered the next day orders.

Order Tracking Number
Shipment tracking number will be provided for all orders and will send to you after 3.00 pm.

Product Unavailability (Out Of Stock)
In the event there is any of your order is out of stock, our customer service will notify you immediately for further arrangement.

We will advice you accordingly on refunding of payment, exchanging for other products or waiting for new stocks replenished.

Order Cancellation
Your order is valid for 48 hours and we will cancelled the order if we do not receive any update or payment from you.

Order Not Delivered
Kindly note that you/ someone need to be at the given address to acknowledge the parcel. Should your parcel not delivered, courier companies will require you to do self collection at their branch. This is a very standard procedure and normally you will be given 7 working days to collect your parcel. Please copy and bring along your shipment tracking number if you need to self collect your parcel.

To avoid any troublesome matter, please ensure that you are available to acknowledge the parcel during the delivery.

※ Please understand that the courier companies in Malaysia handle a lot of parcels/ shipments everyday. They do not work for you alone, so be reasonable and patience when there is a delay.

Fee On Returned Parcel Due To Non Acknowledgement
If your parcel was returned due to non collection/acknowledgement, we do charge a FEE of RM10.00 for re-shipping or cancellation of order.

Return or Exchange Policy
All products quality will be checked in advance to ensure that they are in perfect condition before we send it out.

Goods sold are non-returnable or exchangeable, we are unable to offer an exchange or return of products for change of mind on sex toys simply due to health & hygiene reasons. Kindly choose well before you buy.

However, in some unexpected cases, if just so happened that the product is not in good condition upon your receipt, please do let us know immediately and we will arrange to deliver you a brand goods.

※ Please do take note, further investigate will apply into this case

At our online store, we will always endeavour to keep our customers happy and satisfied.

Products Pictures, Videos & Descriptions (Marketing Material)
All marketing materials were taken at close proximity and mostly provided by the manufacturers or brand owners. If you need further clarification on size, colors, quality and functions, please feel free to drop us an email or call our Customer Service.

Information of this site
The information provided by on this site is for educational and information purposes only and should not be interpreted as a recommendation for a specific treatment plan, product, and course of action or medical treatment.

Statements
The statements on this website have not been evaluated by the FDA or any government agencies. The products are not intended to diagnose, treat, cure and/ or prevent any diseases.

Warnings
If you are uncertain if these products are right for you or of any of the warnings or cautions, you shall consult my doctor prior to taking it.

Legality
You do not intend to use our product for any illegal purposes and understand that these products are not intended for illegal use in conjunction with any illegal substances and is sold only as a dietary supplement.

X