Q: Will anyone know what I buy?
A: All products are shipped discreetly in a plain parcel bag with zero indication regarding its contents. There is absolutely no way of telling what's inside the parcel or who the sender is. We respect our customers' privacy and your purchase is confidential.
Q: Which courier service is your company using?
A: Poslaju for most of the time.
Q: Am I guaranteed to receive the package?
A: Yes! We give you 100% guarantee that you will receive the package safely as it is shipped by our reputable appointed courier service and Cash on Delivery company. Hence, you can shop with us worry free.
Q: How to check my order status?
A: You can view your order status, invoice, history and manage all your account information by clicking "My Account" on our website.
Q: How to track and trace my ordered products?
A: Your ordered products will be shipped to you as soon as possible once payment is fully received and you may track and trace your shipment here with the given parcel code.
Q: It has been 3 working days and my parcel has yet to arrive. What should I do?
A: Late delivery after 3 working days or missing packages rarely happen. But if it does happen, please do let us know and we will be happy to assist you in tracking the parcel.
Q: What will happen to the parcel if I am not around to acknowledge?
A: If there is nobody around to acknowledge the parcel at your given address, the courier agent normally will leave a notice letter in your mail box and contact you for further arrangement. They will then inform you to visit their nearest branch to collect the parcel on your own.
If the parcel is not collected within the deadline, they will return the parcel to us. Then, we will issue you an notice to make a new shipping arrangement.
Q: How much is the COD charge?
A: Rates are subjected to change and you can see the latest rates on "View Cart" once any order is added to the cart.
Q: Why is the COD charge so expensive?
A: We outsource our COD jobs to a reputable courier company which has offered us very competitive rates.