About Your Order & Shipping
Please read the Frequent Asked Questions carefully, it's as same as terms and conditions
Q: Will anyone know what I buy?
A: All products are shipped discreetly in a plain parcel bag with zero indication regarding its contents. There is absolutely no way of telling what's inside the parcel or who the sender is. We respect our customers' privacy and your purchase is confidential.
Q: Which courier service is your company using?
A: Poslaju for most of the time.
Q: Am I guaranteed to receive the package?
A: Yes! We give you 100% guarantee that you will receive the package safely as it is shipped by our reputable appointed Courier Service Delivery (CSD) and Cash on Delivery (COD) company. Hence, you can shop with us worry free.
Q) What is your cut-off time for order?
A) Our cut-off time is 09.00 am, any payments made after the cut-off time will be considered the next day order.
Q) When i will receive my tracking number?
A) Tracking code will ready on your account after 5.00 pm, if you can't track the code on the same day, please try again next day morning or afternoon.
Ordered products will be shipped to you as soon as possible once payment is fully received
Q) How to track my shipment?
A) To track your shipment, please follow steps as below:
1) My Account/ Log In
2) Order/ View
3) Tracking Number (Click)
Q: How to check and edit my account information?
A: You can view your order status, invoice, history and manage all your account information by clicking "My Account" on our website.
Q) I not yet receive my goods yet?
A) Please do let us know if you do not receive your goods within 3 working days and we are most happy to help you track it out.
※ Frankly, please understand that the courier companies in Malaysia handle a lot of parcels/ shipments everyday. They do not work for you alone, so be reasonable and patience when there is a delay.
Q: It has been 3 working days and my parcel has yet to arrive. What should I do?
A: Late delivery after 3 working days or missing packages rarely happen. But if it does happen, please do let us know and we will be happy to assist you in tracking the parcel.
Q) Is all your products ready stocks?
A) For most yes, but in the event there is any of your order is out of stock, we will notify you immediately for further arrangement.
Q) I made an order but it was out of stock!
A) We will advice you accordingly on refunding of payment, exchanging for other products or waiting for new stocks replenished.
Q) Why my orders cancelled from your website?
A) Your order is valid for 48 hours and we will cancel the order if we do not receive any update or payment from you.
Q) What about the product warranty?
A) All products quality will be checked in advance to ensure that they are in perfect condition before we send it out.
Q: What will happen to the parcel if I am not around to acknowledge?
A) If there is nobody around to acknowledge the parcel at your given address, courier agent normally will leave a notice letter in your mail box or door step and require you to do self collection at their nearest branch.
Normally you will be given 7 working days to collect your parcel, if the parcel is not collected within the deadline, they will return the parcel to us. Then, we will contact you to make a new shipping arrangement.
※ To avoid any troublesome matter, please ensure that someone are available to acknowledge the parcel at the given address during the delivery
Q) The parcel was returned due to non collection or acknowledgement, can request you reship to me?
A)Yes! But we do charge a fee of RM10.00 for reship the parcel.
Q) I received the parcel but i would like to request for exchange or refund for any reasons.
A) Goods sold are non-returnable or exchangeable, we are unable to offer an exchange or return of products for change of mind on sex toys simply due to health & hygiene reasons. So kindly choose well before you buy.
Q) Can i request refund for those orders haven't ship out or returned due to non collection or acknowledgement?
A) Yes! You are allow request for refund but we do charge a fee for cancel the order and refund on specific date only.
Payment Gateway: 3% from the total amount (If you used payment gateway for the payment)
Cancellation Fee: RM20.00 (Order haven't ship out)
Cancellation Fee: RM30.00 (Order shipped out)
Q) When is the refund date?
A) Refund date will on every end of month 30 th.
Q) How can I get back the excess payment that I have paid?
A) If the excess payment is less than RM30.00, the amount will be converted as a "coupon code" where you can use for your next purchase.
Q) What is the COD charge?
A) Rates are subjected to change and you can see the latest rates on "View Cart" once any order is added to the cart.
Q) Why is the COD charge so expensive?
A) We outsource our COD jobs to a reputable courier company which has offered us very competitive rates.
Q) What is your ship out date?
A) Normal working days from Tuesday to Friday only, we don't ship out the orders on Monday which ordered from Friday to Sunday.
Q) Why my order still "On Hold' although the payment successfully made?
A) Once the payment is verified, only we will change the order status to from "Pending Payment / On Hold" to "Processing" and we will process your order accordingly.
Q) How long pre-ordered items will arrive?
A) We will place order to oversea every 28 th of the month, so the estimated time of arrival will arrived after 28 th of next month. However this is just an estimation only, sometimes shipping will delay for any reasons and also may face longer time for custom clearance too when it arrived port. So please understanding.
Q) Can I request refund for the pre-ordered items?
A) No, we not allow refund for the pre-ordered items